WebEatery Operational Policies

These Operational Policies are maintained by WebEatery (Thalione Corp.) at https://webeatery.app/legal/operational-policies and are incorporated by reference into the WebEatery Merchant Services Agreement. Changes are governed by Section 10 (Updates and Notifications) and by that agreement.

1. Subscription Pricing

Per-location monthly rates. Rates are marginal: each band's rate applies to the locations that fall within that band.

$165/month for the first location

$125/month per location, locations 2–3

$95/month per location, locations 4–5

For more than five locations, contact WebEatery for pricing.

Billing model.

Every plan is month-to-month with no long-term contract; prepaying a multi-month term is an optional discount, not a commitment.

Prepaid term discount.

6-month prepay, 10% off

Customer pricing.

Customers pay the restaurant's menu price—WebEatery adds no service fee.

2. Billing and Payment

ACH processing schedule. Payments are processed weekly at 9:00 PM Pacific each Friday and include all accumulated charges:

• Subscription fees per the billing schedule
• Print Shop and marketing material fees
• Delivery fees and driver tips, passed through to the delivery provider
• Other applicable fees

Payment issues.

• Failed ACH transactions are subject to a $5.00 reprocessing fee.
• Multiple failed transactions may result in service suspension.
• The collections process is initiated after thirty (30) days of non-payment.

3. Cancellations and Refunds

A full refund is available within the first 30 days of signing up.

After the first 30 days, the monthly plan is month-to-month: the current month isn't refunded, but you can cancel any time before your next renewal and won't be charged again, apart from any outstanding fees.

On a prepaid term, ending or reducing service early is credited for the whole unused months—the months already used are charged at the full monthly rate, and partial months aren't refunded.

To cancel, submit an Account Cancellation Request (see Section 9, Forms and Procedures).

4. Plan Changes

Add a location at any time—it is active immediately, billed prorated on your next invoice at the rate in effect when you add it, and that rate is then protected for the remainder of your first-year window.

Remove a location effective at your next renewal; the current period isn't refunded, so the location stays active through the time already paid for. On a prepaid term, the prepaid-refund credit applies (whole unused months credited back).

5. Price Changes

Your monthly subscription price is locked for your first year, with no increases during that window.

After the first year, any increase to a subscribed product comes with 90 days' notice. Add-on pricing, one-off and flat-rate print, and new-customer or upgrade pricing can change without that notice.

6. Support

Technical support is available via email:

help@webeatery.app

Response time is 1–2 business days.

7. Print Shop

WebEatery provides promotional print products through the On-Demand Print Shop: flyers, stickers (2.5" and 5"), table tents, and window signs (static cling and decal, in 20" and 36" sizes), plus bundled packages.

Pricing and designs. Current products, prices, and designs—shown both design-only and as real-world mockups—are displayed in the Marketing section in WebEatery (https://manage.webeatery.app) at the time of order.

One-time orders.

• Orders are processed immediately upon submission.
• Orders are placed through the Marketing section in WebEatery.
• Orders cannot be cancelled once processed.

Recurring orders.

• Merchants may set up recurring orders in the Marketing section; pricing and the delivery schedule are shown at setup.
• Changes or cancellations to a recurring order must be submitted before the processing date displayed in the Marketing section.

8. Optional Services

Dedicated developer accounts. Merchants may elect to have their branded mobile apps published under their own Apple and Google developer accounts, as described in the WebEatery Merchant Services Agreement. The Merchant is responsible for the app stores' developer program fees. Any WebEatery setup fee for this option is quoted to the Merchant before the option is enabled.

9. Forms and Procedures

Available forms.

• ACH Information Form (required for payment processing)
• Account Cancellation Request (for service termination)

Submission procedures.

• Forms are submitted in WebEatery (https://manage.webeatery.app).
• Required information must be complete and accurate.
• A confirmation email is sent upon successful submission.
• Forms are processed within three (3) business days.
• An ACH Information Form submitted in WebEatery supersedes and replaces all previously submitted ACH Information Forms.

10. Updates and Notifications

Material changes to WebEatery's published policies and terms take effect on 30 days' written notice.

• Updates are posted at https://webeatery.app/legal/operational-policies.
• Email notifications are sent for significant changes.
• The Merchant is responsible for regularly reviewing the current policies.