Question 1

How is WebEatery different from DoorDash or Uber Eats?

Accepted Answer

Four ways: you pay $0 commission (marketplaces take 15–30%), you get your own branded app instead of a listing on their platform, you own your customer data and the relationship, and there are no marketplace service fees stacked on your customers' orders. You keep your brand, your customers, and your margins.

Question 2

Is there a monthly fee?

Accepted Answer

Yes—a flat monthly subscription per location, and that's the only recurring fee. No commissions, no per-order service fees. $165/month for the first location Restaurants using the WebEatery order tablet pay a one-time hardware fee at signup—never a monthly hardware charge: $195 one-time hardware fee per location for the dedicated order tablet—paid once at signup, never monthly, and the tablet is the restaurant's to keep.

Question 3

What does it cost me as a restaurant owner?

Accepted Answer

A flat monthly subscription per location—no commissions and no per-order service fees. On a pickup order your customer pays your menu price, just like a walk-in, and you receive the full amount. $165/month for the first location Additional locations cost less per location, and prepaying for six months saves 10%: $125/month per location, locations 2–3 $95/month per location, locations 4–5 6-month prepay, 10% off If you're not on Clover or Square, there's one one-time cost for the order tablet: $195 one-time hardware fee per location for the dedicated order tablet—paid once at signup, never monthly, and the tablet is the restaurant's to keep.

Question 4

What is WebEatery?

Accepted Answer

WebEatery is a customizable online ordering platform that gives single- and multi-location restaurants their own branded mobile apps. Restaurants keep their brand, their customers, and their margins—with no marketplace in between.

Question 5

Do I need technical skills to use WebEatery?

Accepted Answer

Not at all. WebEatery handles the technical side—app development, hosting, updates, and maintenance—with updates pushed automatically through the App Store and Google Play. You just manage your menu and orders through your existing Clover or Square POS, or in WebEatery.

Question 6

Do I need to sign a long-term contract?

Accepted Answer

No. Every plan is month-to-month with no long-term contract; prepaying a multi-month term is an optional discount, not a commitment.

Question 7

How long does it take to get my app live?

Accepted Answer

The online ordering storefront can be live in a matter of hours. The branded mobile apps take longer: The branded mobile apps are usually live in a week or two—menu setup, customization, and App Store and Google Play review set the timeline.

Question 8

What information do you need from me to get started?

Accepted Answer

Just the essentials: a logo and brand colors, the current menu (imported from a Clover or Square POS, an existing online menu, or provided directly), basic business details for the App Store and Google Play listings, and an order-notification preference.

Question 9

How do I know when I have a new order?

Accepted Answer

Orders appear instantly on the POS device, with optional push, email, or text notifications on top.

Question 10

What POS systems do you support?

Accepted Answer

We integrate natively with both Clover and Square—online orders flow straight into your existing system, just like an in-store order. Not on Clover or Square? You can still sign up: Direct POS integration covers Clover and Square. For any other POS—or no POS at all—WebEatery provides a dedicated order tablet: orders ring in on it from day one, and customer payments are processed through Stripe on WebEatery's side. $195 one-time hardware fee per location for the dedicated order tablet—paid once at signup, never monthly, and the tablet is the restaurant's to keep.

Question 11

Will my menu stay in sync automatically?

Accepted Answer

The menu imports from the POS at setup and is maintained separately in WebEatery afterward—staff-facing POS menus and customer-facing app menus are deliberately not auto-synced. Our automated onboarding (with video guides) walks you through setting up your app menu, and you can update it any time in WebEatery—with support there if you need a hand.

Question 12

What if I don't use Clover or Square?

Accepted Answer

You can still sign up today. We include a dedicated WebEatery order tablet—orders ring in on it from day one, whatever POS you run (or none at all). $195 one-time hardware fee per location for the dedicated order tablet—paid once at signup, never monthly, and the tablet is the restaurant's to keep. For restaurants on the WebEatery order tablet, customer payments are processed by WebEatery through Stripe. WebEatery remits the restaurant's portion of every order—the full menu-price amount less standard payment-processing fees, with no commission. Delivery fees and driver tips are collected on WebEatery's side and routed straight to the delivery partner, so nothing is ever withdrawn from the restaurant's account.

Question 13

Can I customize the app's look and feel?

Accepted Answer

Definitely. Customization across your storefront and apps. Your brand colors, your choice of theme and icon style, and light and dark modes—not just a logo on a stock template. Your logo and app icon, your brand colors with an optional accent, your choice of theme and icon style—each with light and dark modes—and your own menu categories and photos.

Question 14

Can I run promotions or discounts?

Accepted Answer

Yes. You can create percentage discounts, dollar-off deals, free items, and combo pricing—all managed in WebEatery.

Question 15

Does WebEatery support delivery?

Accepted Answer

Yes—both pickup and delivery are built in. Delivery through a third-party driver network, with no commission and no required cost to you—a delivery fee set by distance, never by order size, passes to the customer unless you choose to absorb or split it.

Question 16

What is WebEatery Rewards?

Accepted Answer

A points-based rewards program and targeted promotional offers to keep customers coming back. Diners earn points as they order and redeem them for rewards—and you set the reward structure.

Question 17

How do I receive payment for orders?

Accepted Answer

On Clover or Square, customer orders charge directly through your POS—just like an in-store order—so you receive the full order value right away (minus standard card-processing fees). For POS-integrated restaurants, driver tips, delivery fees, and print-shop charges are ACH'd from the restaurant's merchant bank account each Friday. (Tablet-path restaurants skip the ACH withdrawal—delivery fees and tips never reach their account.) For restaurants on the WebEatery order tablet, customer payments are processed by WebEatery through Stripe. WebEatery remits the restaurant's portion of every order—the full menu-price amount less standard payment-processing fees, with no commission. Delivery fees and driver tips are collected on WebEatery's side and routed straight to the delivery partner, so nothing is ever withdrawn from the restaurant's account.

Question 18

What if there's a problem with an order?

Accepted Answer

Customers can submit a support ticket in the app or call your restaurant directly. Order issues go straight to you—it's your customer relationship to own. For technical issues with the app itself, our team handles those at help@webeatery.app.

Question 19

What payment methods can customers use?

Accepted Answer

Customers pay with credit or debit cards, and can save a card for faster checkout.

Question 20

Do you provide marketing materials?

Accepted Answer

It's an on-demand print shop, not a bundle of freebies—you order what you need, when you need it. An on-demand print shop built into WebEatery—table tents, flyers, signs, and more, from ready-made templates you can customize or replace with your own designs, ordered as you need them. Window signs come with a sticky or static backing, and you can order a one-time batch or set up recurring delivery.

Question 21

How do I get customers to use my new app?

Accepted Answer

We help with launch strategy—in-store signage to promote downloads, QR codes for quick app access, staff talking points, and first-order incentive ideas. Your regulars already love your food; WebEatery just makes it easy for them to order direct.

Question 22

Will you help promote my restaurant?

Accepted Answer

We don't run ad campaigns for individual restaurants, but we give you the tools to promote your app to your existing customers—and your online ordering storefront is built to be found in search and AI assistants, so new customers can discover you too.

Question 23

Do I need to update the app myself?

Accepted Answer

No. WebEatery handles the technical side—app development, hosting, updates, and maintenance—with updates pushed automatically through the App Store and Google Play.

Question 24

Is my customer data secure?

Accepted Answer

Yes. WebEatery maintains commercially reasonable administrative, technical, and physical safeguards to protect your customer data. The restaurant owns its customer data. WebEatery processes that data on the restaurant's behalf to provide and improve the service, and never sells it or uses it to market to the restaurant's customers. You can export your customer data any time on request, including if you ever cancel. For more on our privacy practices, see our Website Privacy Policy.

Question 25

What devices are supported?

Accepted Answer

WebEatery's apps run on iPhone, iPad, and Android phones and tablets. The minimum supported versions are iOS 15.1 or later and Android 7.0 or later.

Question 26

What happens if there's a technical issue with the app?

Accepted Answer

We monitor app performance continuously and push updates as needed. For urgent issues, contact help@webeatery.app. Urgent support issues get a response within 24 hours.

Question 27

Can I still use DoorDash/Uber Eats alongside WebEatery?

Accepted Answer

Yes—and that's the point. Keep listing on the marketplaces for discovery, but give your regulars a commission-free way to order direct. The orders you'd otherwise hand 15–30% of to DoorDash or Uber Eats come back to you at full margin, on an app that's yours.

Question 28

What if I already use another online ordering system?

Accepted Answer

We can help you transition. The switch is usually straightforward—WebEatery works alongside your existing Clover or Square POS, or brings its own order tablet if you use anything else, and our onboarding walks you through getting your menu and app set up.

Question 29

What if I want to cancel?

Accepted Answer

You can cancel any time—there's no long-term contract. A full refund is available within the first 30 days of signing up. After the first 30 days, the monthly plan is month-to-month: the current month isn't refunded, but you can cancel any time before your next renewal and won't be charged again, apart from any outstanding fees.

Question 30

Can I switch between monthly and prepaid billing?

Accepted Answer

There's one simple plan—you just choose how you pay. Stay month-to-month, or prepay for six months and save: 6-month prepay, 10% off You can change your billing term at your next renewal.

Question 31

Is there a free trial?

Accepted Answer

WebEatery doesn't have a free trial, but you can sign up risk-free: A full refund is available within the first 30 days of signing up.

Frequently Asked Questions

Getting Started

Setup & Onboarding

POS Integration

Features

Orders & Delivery

Marketing & Growth

Technical & Support

Switching & Concerns

Pricing

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