Order Problems and Getting Support

Two different things can go wrong with online ordering: a problem with an order (a missed item, a refund request) and a problem with the technology. They route to different people.

Order Issues

Customers can submit a support ticket in the app or call your restaurant directly. Order issues go straight to you—it's your customer relationship to own.

Technical Issues

For anything wrong with the app or storefront itself, WebEatery's team handles it—reach us at help@webeatery.app.

Urgent support issues get a response within 24 hours.

WebEatery is available with 99% uptime, excluding scheduled maintenance.